What is BLAZnTECH’s return policy?
If you place your order within 30 days, you may send the unused product back to us for a refund. To start the process:
- Email cs@BLAZnTECH.com for an RMA form.
- You will be given an RMA number with instructions on how to return your MWCS. The RMA number will help us to know who the return is coming from, and make the return process a lot faster.
- If you purchased your product from a retail store or a website other than BLAZnTECH.com, inquire about your return from the original place of purchase.
- Returned goods must be in perfect, unused condition with all original parts.
- Returns must be made within 30 days of purchase.
- After 30 days, we are unable to accept returns for any reason other than manufacturing defects.
- The shipping cost for sending back merchandise to be processed for a return is the responsibility of the customer.
- We recommend using a traceable shipping method such as FedEx or UPS.
- We may choose to reject the delivery of your package if you don’t have an RMA number.
- Restocking fee may apply.
The BLAZnTECH warranty:
BLAZnTECH, LLC warrants that your MWCS is free from defects in materials and craftsmanship. This warranty does not cover brushes and Brush-Socks (consumables).
Not sure if your product is covered by our warranty? Send us your information and a couple of pictures of the defective parts to warranty@BLAZnTECH.com and we’ll take a look.
What’s up with fixing my MWCS:
In the unlikely event that a problem does arise as a result of a defect in our materials or workmanship, we will promptly repair the item at our expense (or replace it if it cannot be repaired). Contact us first so we can give you a return number, and then send your MWCS to the repair location that we indicate.
What if I need to return my MWCS for warranty coverage:
Please note: warranty does not cover accidental damage, misuse, improper care, or alteration.
To report a warranty defect, please contact customer service. If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. There is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Warranty is only valid to products purchased through the BLAZnTECH website or from an authorized BLAZnTECH Retailer. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.